Customers want a quick and seamless digital experience, and they want it now.
Thanks to companies such as Amazon and Apple, customers now expect every organization to deliver products and services swiftly, with a seamless user experience. Customers want to log in to their online account and see a real-time report of their consumption.
To meet these high customer expectations, companies must accelerate the digitization of their business processes.
In a recently published infographic put out by SAP entitled, “The Essentials of Process Digitization Excellence,” the experts write:
“Process digitization is the key to creating a Live Business – a business able to coordinate multiple functions in order to respond to and even anticipate customer demand at any moment.”
According to SAP, companies must reinvent their entire business process, including cutting the number of steps required, reducing the number of documents, developing automated decision making, and desaling with regulatory and fraud issues. Operating models, skills, organizational structures, and roles need to be redesigned to match the reinvented processes. Data models should be adjusted and rebuilt to enable better decision making, performance tracking, and customer insights.
“Whenever the results of a predictive model start to drift significantly from expectations, it’s time examine the model. You need to determine whether you should dump old data that no longer reflects your customer base, add a new product or subtract a defunct one, or include new variables, such as marital status or length of customer relationship, that further refine your results,” writes SAP.
LinxSmart’s Business Apps Can Help Your Business to Digitally Transform!
We build custom software for companies in scenarios where there is no off-the-shelf solution to the problem. We will analyze what issues your business faces and design a fully-customized Business App to work seamlessly within your unique business process.
Large, mid-sized or small business? It doesn’t matter. LinxSmart’s expert staff will design and develop custom software that will help your business to flourish.
Custom business software is all we do!